Questions and Answers About Buying Watches
1.) Which watch brands and models do you buy?
We buy watches by Audemars Piguet, Cartier, Omega, Patek Philippe, Hublot, TAG Heuer, Tudor, A. Lange & Söhne, Breitling, Panerai, IWC, Jaeger-LeCoultre, and Rolex at any time. For sought-after Rolex models such as the GMT-Master II, Yacht-Master, Air-King, Sea-Dweller, Explorer I and II, Sky-Dweller, Submariner, Milgauss, Day-Date, Daytona, and of course Datejust models in every size, you’ll always get the best price from us.
2.) How does selling to you work?
If you would like to offer us your watch for purchase, simply fill out our online purchase form. It asks for the information we need. You will then receive an offer for your watch as soon as possible.
3.) What options do I have for offering you my watch?
The easiest way is to fill out our online purchase form. It already asks for the information that is important to us. You can also email us to offer your watch, or simply call us.
4.) How quickly can my watch be sold?
If you choose to sell your watch to us, we can collect it from your home within 1-2 business days. Once we have inspected it at our premises, the payment will be credited to your bank account within 24 hours.
5.) What information about my watch do I need to provide?
In addition to the brand and model, the watch’s reference number is also very important. The country of origin of the papers and the warranty date also play an important role. We also need to know the case and bracelet materials. Photos of your watch help us assess its condition even more accurately in advance.
6.) What information do I need to provide?
We only need your name, a phone or mobile number, and an email address.
7.) What benefits do I get from you?
Thanks to our many years of experience, we can now easily assess the value of your watch. That means you can get the best price for your watch from us with very little effort. Selling your watch to us is always quick, safe, and straightforward. Payment is made as soon as we receive and inspect your watch.
8.) When will I hear back from you?
Once you have sent us the purchase form, we will get an initial impression of your watch. We usually get back to you within 24 hours, either by phone or email, to let you know the value of your watch.
9.) I agree with the price. What happens next?
Of course, we need the watch at our premises for a closer inspection. You can sell it to us in person here, or send it to us by post. It is important to insure the package for the full purchase price! If you’re unsure which company to use to send the watch, we can also arrange for a valuables courier to collect it from you. Once the watch arrives at our premises, we’ll inspect it again carefully, and you’ll receive our purchase offer right afterward.
10.) Can I also sell you my watch in person?
Of course, you can also sell your watch directly to us in person. One advantage is that we can determine the purchase price together in a face-to-face conversation. If you wish to sell in person, please arrange an appointment with us by phone in advance.
11.) Do I need to make an appointment for an in-person sale?
To ensure we have enough time for you and your watch, we kindly ask you to schedule an appointment by phone in advance.
12.) Can I still decide not to sell?
Since this is a non-binding valuation, you can decide at any time not to sell to us.
13.) How can I send you my watch?
You are welcome to visit us in person. Alternatively, you can send it by post using a valuables courier. You can arrange this yourself, or we can have our valuables courier pick up your watch.
14.) Can you also arrange to pick up my watch?
If you’re unsure which company to entrust with collecting your watch, we’d be happy to arrange it for you. Simply provide us with the collection address, and we’ll book a valuables courier. We’ll then send you the necessary shipping documents. Alternatively, we’d be happy to advise you on which shipping provider to choose.
15.) What costs are involved in having my watch sent to me?
If you decide to send the package at your own risk, you will be responsible for the shipping costs. If we arrange collection by a valuables courier, we will cover the costs for orders worth €3,000 or more. For orders under €3,000, the seller is responsible for the shipping costs.
16.) What costs are incurred when I return my watch?
If you decide not to sell after sending us your watch, or if your watch does not meet our requirements, we will of course return it to you fully insured and at no cost.
17.) Is my watch shipped securely?
Your watch is always shipped securely, as we work only with specialist couriers that insure it for its full value.
18.) Which valuables couriers do you work with?
We mainly work with the shipping providers DerKurier, Intex, and UPS.
19.) Is the pickup of my watch insured?
Since the watch is collected by a valuables courier, it is always fully insured during collection.
20.) Do I need to pack my watch before shipping it?
Yes, because the valuables courier accepts the fully packaged parcel.
21.) What’s the safest way to pack my watch?
It’s best to pack the watch box in a slightly larger parcel. That way, you can cushion it with packing material to keep it from sliding around inside and potentially getting damaged.
22.) When will I receive payment for my watch?
Payment will be made to your bank account within 24 hours of receiving the watch.
23.) How will my watch be paid out?
For purchases conducted entirely by mail, we can of course only transfer the purchase price to the bank account you provided. If you are present in person at our premises during the purchase, you can choose between cash and an instant bank transfer.
24.) What other fees may apply when selling?
There are no additional hidden costs apart from the shipping fees.
25.) Can I also sell my watch to you for cash?
Cash payment is possible for an in-person sale.
26.) What other options do I have besides selling my watch?
We can sell your watch on consignment. You set the price you would like to receive for the watch. If the sale is successful, we only retain an 8% commission from the sale price. We can also take your used or unworn watch in trade at any time.
27.) How does a consignment sale work?
If you choose to sell your watch on consignment, let us know the price you would like to receive for it. Your watch will then be listed for sale in our shop and on other relevant online marketplaces. If the watch sells at the stated price, we retain only an 8% commission on the purchase price. We are, of course, available to you throughout the entire sales process and will discuss further strategies to help generate interest in your watch. We will also keep you regularly updated on how much interest your watch is attracting.
28.) Can I also cancel a consignment sale?
If you are able to sell your watch yourself, we will of course return it to you immediately via a valuables courier.
29.) What costs are incurred in a consignment sale?
You will not incur any additional costs, except for the 8% commission payable to us upon successful completion of a purchase.
30.) How does a trade-in work?
You offer us your used or unworn watch and at the same time tell us which watch you would like to purchase from us. We will then make you an offer for your watch. You will either need to pay a small surcharge for the new watch or we will refund you the difference.
31.) Is a trade-in also possible in person?
We can also take your vehicle in part exchange on site.
32.) Can I only trade in the same brand?
You can offer us any watch for trade-in, even if it is not the same watch brand as the one you would like to purchase from us.
33.) Can I only trade in a watch of equal value?
Of course, you can also sell us a watch that is worth less or more than the price of your new watch. You’ll only pay the difference, or we’ll pay you the difference between the watches.
34.) How does the business liquidation process work for you as a jeweler?
If you are closing your business, you are welcome to offer us your entire inventory for sale in writing. We will then promptly make you an offer for your complete stock.
35.) What is the process for becoming a watch dealer with you?
You can register with us as a watch dealer. You can then refer your customers to us and receive a commission from us when a purchase is successfully completed.
36.) Can I also sell my used watch as a watch dealer?
Of course, you can also offer us your pre-owned watch for purchase as a watch dealer and sell it if we reach an agreement.
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